Quality Improvement Programme

The Primary Care Quality Improvement (QI) Programme strengthens QI culture across Sussex general practice and supports GP practices, PCNs and Integrated Community Teams (ICTs) to improve care, strengthen teamwork and achieve better outcomes for patients and staff.

Working in partnership across Sussex

Commissioned by the NHS Sussex ICB and delivered in partnership with practices through the Primary Care Provider Collaborative (PCPC), the programme brings together clinical, operational and managerial leaders from across Sussex to work on shared priorities, build local capability and embed sustainable QI approaches at neighbourhood level.

What the programme includes

Named QI leads in each ICT (clinical and management)
Facilitated QI capability workshops by Qualitas
Monthly learning sessions and QI drop-ins
Sprint projects focused on four priority areas:
- Access
- Disease management
- Patient experience
- Referral pathways and interfaces
Data packs and access to other datasets to guide local improvement
Virtual drop-ins that support the sharing of expertise and best practice already in place across Sussex
Opportunities for peer learning, collaboration and shared problem-solving
Dedicated protected time for practices to focus on quality and service improvement
Support to build QI and data capability at neighbourhood level

Why it matters

The programme is helping Sussex primary care to:

Improve access and patient experience
Strengthen workforce resilience
Reduce unwarranted variation and improve disease management
Support integrated, neighbourhood-level working across ICTs
Build a culture where quality improvement is part of everyday practice